SSL Verified
  • Delivery in 48h to Portugal
  • Shipping to all Europe
  • The Best Prices
  • Brand New Unlocked Mobiles
  • 3 Years Warranty
  • INFORMATION: In view of the false reviews received, we inform that MOVERTIX.IT does not belong to us. We have already communicated to the competent authorities with the aim of a safer internet.

Returns & Cancellations conditions

In general you have 14 calendar days after receiving your order to return, exchange or cancel, from the day of consignment, to receive the order back. All products must be returned in perfect condition, labels intact, unopened along with any stamps or marks required for resale, carefully packaged, with all of their accessories (e.g. phones, cables, user guides, etc.) and without any modifications to their reference and serial numbers. Returns are not accepted for the reason "the customer does not like the product" or "the product does not meet customer expectations", ie any type of return that is not related to the product failure or to an error made by us. Products must be returned to one of VertixOn Group® After-Sales Services by registered mail, regardless of whether they are the subject of a refund, exchange or a return. If a product is returned without prior written authorization from VertixOn Group®, it will be automatically sent back to the Client at their expense. All the refunds are processed within 24-48 hours after goods reception and inspection. All virtual products (licenses, software...) can't be canceled, returned or refunded, due to Manufacturers restrictions. Due to hygiene reasons we may not offer a full refund if headsets, headphones or earpieces have been handled in any way or worn.

Change or cancel an order

If you need to change any details of an order you have placed with us, delivery address, quantity, or cancel it completely, please contact our Customer Service team as soon as possible. To ensure goods arrive promptly, we aim to process all orders within 1-2 hours of being placed on our site, so it is important to notify as straight away if you don't want your order to be held up. Our Customer Services are available by phone, email (support@movertix.com) and LiveChat.

Your right to cancel

Under the Distance Selling Regulations, you have the right to cancel an order from the moment it has been placed on our site right up until 14 days from the day after you receive the goods. If there has been no fault on our part then you will be expected to cover the cost of return; and it's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's unopened, undamaged and unused. If you wish to exercise your right to cancel, you can notify our Customer Service team by email (support@movertix.com).

Remember! We do not accept the return or exchange of Apple products that have been unsealed and/or activated. The customer must manage the incidents of these products directly in Apple's warranty.

Unwanted items returns

We hope you will be pleased with your purchase, however, if for any reason you wish to return something bought from us, we will be happy to refund or exchange a product, although it has to be sent back to us in a fully re-saleable condition. Please notify us within 14 days of shipping your order and return in original, unopened and undamaged packaging. Returns are not accepted for the reason "the customer does not like the product" or "the product does not meet customer expectations", ie any type of return that is not related to the product failure or to an error made by us.

Where you are withdrawing from your purchase within 14 days after shipping, and there's been no error on our part, you will need to cover the return postage costs. Refunds are normally issued within 24-48 hours.

Upon receipt of your returned item we'll refund only the cost of the item. If you paid a premium for an express delivery service, which was honoured, this will not be reimbursed. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you after charging the shipping costs), or deduct up to 80% of the original selling price from the refund amount.

Remember! We do not accept the return or exchange of Apple products that have been unsealed and/or activated. The customer must manage the incidents of these products directly in Apple's warranty.

Faulty items returns

If anything you have purchased from us becomes defective or develops a fault, we will be happy to exchange the product provided if is still under guarantee. If the fault occurs within 14 days of receiving your order, then you also have the option to return the goods to us for a full refund. All we require is your order reference / invoice number to locate your order on our system. 

Upon receipt, an email acknowledgement will be sent to you immediately. We will examine the returned item(s) and notify you with another email of the outcome. For replacement, you will receive an email to confirm the dispatch and tracking details. For refunds we will email you to confirm this has been processed (refunds are normally issued within 24-48 hours). If no fault is found by our technician, a 20% charge for diagnoses will be applied to your account and the product sent back to you.

Remember! We do not accept the return or exchange of Apple products that have been unsealed and/or activated. The customer must manage the incidents of these products directly in Apple's warranty.

TOP