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Products Guarantee

All products sold by Movertix by VertixOn Group® come with a 3-year "manufacturer warranty". The term of these warranties can be extended, and coverage is defined by the product purchased and the brand. Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK/Ireland or is represented by a third party is irrelevant. Defective or faulty products must be returned directly to manufacturers or certified workshops.

Should you be unable to contact the manufacturer, you may return your product via standard post (or carrier) to the address given on your returns coupon. Returned products will not be accepted at the VertixOn Group® head office. 

VertixOn Group® agrees to arrange repairs with its suppliers. Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box) and the returns coupon. Products are returned at the customer’s expense.

In case where the warranty is not applicable for the reparation, the manufacturer will quote a price for repair. For any information concerning the After Sales Service, our services are available from Monday to Friday from 9 am to 6 pm: see our Contacts page. 

Product warranties sold by VertixOn Group® do not cover: 

  • replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones and recording heads...);
  • incorrect or inappropriate use of products. Please read the user manual supplied with your product carefully;
  • malfunction due to accessories such as power cables;
  • defects and consequences following repairs by a person non-certified by VertixOn Group®;
  • defects and consequences due the incorrect use of the product, e.g. commercial purposes;
  • defects and consequences due to external causes.

Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, etc, or to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.

In all cases, VertixOn Group® will not be held responsible if the manufacturer refuses to honour the warranty. In such a case, the manufacturer will provide a quote for repairs. Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount of the quote should be sent to VertixOn Group®.

  

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